Driven by ever-increasing global competition and the advancement of technology, manufacturers increasingly have a rigorous 24/7/365 part-production schedule whether it requires three shifts of active operator intervention or utilizes automation and careful planning to run many applications unmanned and lights-out. And when machines are up and running, this system produces a steady 24-hour-a-day flow of parts. The problems start when the machines go down after hours, long after your maintenance team and the local service representatives have gone to bed.

But what if you could interact directly with your machines’ OEM to receive qualified service remotely, even when you aren’t physically present at the machine? For your grinding technology, this question isn’t just a hypothetical – you can access this and more with Remote Service, part of the UNITED GRINDING Digital Solutions™ suite of software solutions. Using TÜViT-certified cybersecurity and careful data segregation, this powerful tool allows you to share exactly the data UNITED GRINDING needs to service your machine quickly and securely.

With a touch of a button, Remote Service connects the machine directly to UNITED GRINDING’s professional online service experts for diagnostics. Machine conditions, as well as alarm and error logs, get sent via secure VPN to allow our team to provide real-time analysis and troubleshooting, while remote access gives the support professionals the ability to push software updates and other digital tools directly to your machine. And thanks to integration with Production Monitor, another part of the UNITED GRINDING Digital Solutions™ package, the button you need to touch to access Remote Service can be pressed from anywhere using a smartphone, tablet or laptop.

Remote Service also allows customers to connect to the UNITED GRINDING Digital Solutions™ Conference Center. This state-of-the-art facility enables secure conversations with technicians via video calls, text chats, digital whiteboards with photo functionality and VNC conferences. Remote Service even enables Customer Care representatives to check a machine’s service log, remotely control its HMI to diagnose any problems and transfer updated files over the network.

For even faster service, customers can also opt for Remote Service PREMIUM, which ensures a guaranteed response time of less than two hours during your region’s normal business hours. Message receipt is confirmed faster, intervention happens on an expedited timeline and any issue with a machine will receive a prompt solution.

This level of system-specific report is only one part of the UNITED GRINDING Digital Solutions™ package, which also includes Production Monitor for machine monitoring and Service Monitor for comprehensive information regarding planned maintenance scheduling. Find out how you can access the entire suite at our Digital Solutions page on Grinding.com.